Andy Thilges

Andy is an award-winning sales and marketing professional who is passionate about five-star service and business financial performance who has made exceptional impact in his 20-plus year career of leadership in the hospitality and retail sector.   He is proud to have supported winning hotels in Rochester and Austin, Minnesota in the top 1-10% of the Marriott, Hilton, and IHG Brands.  

Human resources experience has included hiring, recruiting, training, and appraising over 4,500 associates and management staff. Team members achieved performance results in the top 10 percent for sales and service. Top sales producer, hotel award of excellence, most loved by guests award, top hotels on Trip Advisor.  

Managerial experience has involved developing budgets, expense forecasts, client/donor lists, and capital improvement plans up to $30 million dollars, and achieving and exceeding profit and revenue objectives by up to 110 percent.

Marketing skills have included new account development which resulted in business project lodging up to $250,000 per year from many Fortune 500 Companies.  Skills include preparing standout newsletters for events; business consulting and cold-calling up to 150 calls per week; enhancing websites by search word optimization; and building marketing plans that maximize investment dollars.  These innovative marketing strategies led to strong market share increases of up to 150 percent.  

Financial skills have involved the daily cash and operations management of 400 transactions and up to $20 million in sales annually.  

Andy enjoys the arts, and being a part of the community and gives back thru organizations like Philoxenia Charities, the Ronald McDonald House, Rotary, and the Salvation Army.  He likes to play tennis, volleyball and has an artistic side for painting and calligraphy.  

Andy loves working for NRHG and the excitement of creating a magical experience for guests resembling Disney in Rochester!